Question 1

How long will the virtual visit last?

Accepted Answer

Our virtual visit videos are approximately 15-20 minutes long.

Question 2

What happens during the visit?

Accepted Answer

During the virtual visit the children will get an insider view of the North Pole, they’ll meet Mrs Claus, magical Elves and see ‘behind the scenes’ of all of the Christmas preparations.

Question 3

Are the visits personalised?

Accepted Answer

You can secure a personalised visit by booking and paying for your visit before the 15th of October for FREE, if you would like your visit personalised past this point then we can arrange this for a charge of £30 per video.

Question 4

When will we receive the books?

Accepted Answer

We aim to have your books wrapped and dispatched by our elves and sent to your school within 14 days of your payment clearing (please note for cheque payment that we will need the cheque to clear before we dispatch your books).

Question 5

When will we receive our video?

Accepted Answer

We will send your video within 21 days of payment clearing. We always aim to send out quicker than this, however each personalised video needs to be rehearsed, filmed and edited before being sent to you so it can take a little time to work this magic.
If you have not opted for a personalised video then we can get your video sent out much quicker.

Question 6

How much is the virtual elf visit?

Accepted Answer

The elf visit is free. There is no charge, the only cost is the cost of the wrapped book for each child, which we offer for just £1.50. The books normally retail at between £4 and £9 each.

Question 7

Is the visit suitable for older children?

Accepted Answer

Yes, our visits are suitable for all ages, we find that the older children like to experience the elf visit with their younger siblings and even if they are ‘non believers’ they love to get involved in the jokes, magic and stories.

Question 8

We have children with special needs, is that ok?

Accepted Answer

Of course, children with SEN will be able to access the virtual visit fully, if they need different books then we have a space for you to record those on our booking form.

Question 9

Can I add additional children at a later date?

Accepted Answer

We suggest that you slightly over estimate the numbers of children so that you have room for any new starters.

Question 10

Who are the elves?

Accepted Answer

Our elves are professional actors who have experience of entertaining children and large groups.

Question 11

Are the elves DBS checked?

Accepted Answer

Yes, all of our elves are DBS checked.

Question 12

Can we watch the video on a specific date?

Accepted Answer

Yes of course, you can watch the virtual visit whenever you choose, whether that’s in assembly or in classrooms or sent to children at home if they have to self isolate.

Question 13

What gift do the children get?

Accepted Answer

The children all get a story book/ novel. These are all suitable for their age, gender and key stage. We have collated our collection of books with advice from primary school teachers to make sure that they suit the reading levels of the children.

Question 14

What kind of books do they get?

Accepted Answer

We use high quality books from top publishers such as Usborne, Hachette and Penguin. The books are all suitable for the reading level of the year group of the children. Please click here to see a sample of our books.

Question 15

Can we have a visit without the books?

Accepted Answer

In short, no. The money that we get from the publishing companies is how we pay our elves, so I’m afraid we cannot offer a free visit without the children receiving the book. If you’d like a visit without books, please get in touch for a quote.

Question 16

Do you have a minimum number of children?

Accepted Answer

We have a minimum of 30 children.

Question 17

How can you afford to not charge?

Accepted Answer

We don’t charge for our visits, only for the books. We get a small amount of commission from the publishing companies for buying such large quantities of books and this enables us to pay our elves.

Question 18

Are you affiliated with a religious group?

Accepted Answer

No, not at all. Our assembly performances are completely focused on the magic of Christmas and we have no religious affiliation.

Question 19

We have a very multicultural school community; will the visit still be suitable?

Accepted Answer

All children regardless of their culture, ethnicity or religion enjoy our elf visits. Our visits don’t focus on the ‘Christian Christmas story’ but instead on the magic of the North Pole and Christmas.

Question 20

What areas do you cover?

Accepted Answer

We cover the entire UK and the world.

Question 21

Are there any additional costs?

Accepted Answer

The only added cost is the courier fee of £15 which ensures that your books are delivered to school safely with one of our trusted couriers, ready for your elf’s arrival.

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