Frequently Asked Questions

The visit lasts around 15 minutes, sometimes longer, sometimes shorter.

We send one special elf along to meet your child, deliver their gift and bring the magic of Christmas to life.

Click here to book or call 07557 657 045 and Mrs Claus will get you all booked in!

Yes, that’s not a problem at all.

The children each receive an ‘Official Elf Helper’ box. Which includes an age appropriate book, a Christmas Elf toy, a craft activity, reindeer food, a letter from Santa, a Santa’s magic key, an Official Elf Helper mug and a badge.

On Christmas Eve the children receive all of the above plus a ‘Build a Bear’ style toy to make with the elf during the visit.

Yes. We will need parking for one car.

In 2017 we are covering: London, Surrey, Hampshire, Berkshire, Kent and Essex areas for our visits. To find out when we’re in your area please give us a call on 01276 428154 or submit an enquiry above.

When booking we will offer you a choice of morning, afternoon or evening. Then you will be given a time frame of the time that your elf will arrive for example between 9am and 12noon (morning) or 1pm and 4pm (afternoon) or 5pm and 8pm (evening).

That’s not a problem at all, there is a space on the booking form to state whether your child has any special needs so please do let us know if they do. Our elves are very sensitive and great at communicating with all children regardless of whether they have special needs or not.

Our elves are all working performers, many of whom are also teachers for our sister company Sense Theatre and children’s entertainers for Sense Parties. All are very experienced with working with children.

Yes all of our elves have an up to date, clear Fully Enhanced DBS checked.

Yes of course, we’re very experienced in bring the magic of Christmas to life for even the most cynical children.


Hi Lauren

Just to say a big thank you Ben loved his elf visit and told everyone we saw over the Christmas period about it. He really loved the magic snow part of the visit and loved the little house candle holder gift the best luckily I had an led tea light and its not been turned off since he got it.

Best wishes for the new year


Victoria Kay